ICON

Trust and safety

Icon is a small UK business. Here's who runs it, how your account and your customers' details are looked after, and how to reach a real person.

Who runs Icon

Business
Icon, run by Nik Mishin as a sole trader
Address
Haulfryn, Ffordd-y-Gyfraith, Bridgend, CF32 0BS, Wales, United Kingdom
Email
icon.adminteam@gmail.com

Your account

  • Everything travels over an encrypted connection (HTTPS).
  • Database rules mean each account can only open its own work.
  • Icon's passwords and keys for its providers live only on Icon's servers, never in the app or the website.
  • We check the whole app's code for security holes before big updates.

Payments

  • Card payments are handled by Stripe. Icon never sees a full card number.
  • When your customers pay for a booking, the money goes straight to your own Stripe account. Icon never holds it.
  • Plans can be cancelled any time in the app, as easily as you signed up.

Your data

  • We never sell your data or use it for advertising.
  • Our AI providers (Anthropic and OpenAI) don't train their models on what you send through Icon.
  • Calls made through Icon aren't recorded.
  • Ask for a copy of your data, or for your account to be deleted, any time. Deleted accounts are gone within 30 days, and from backups within a further 90.

Our rules

  • No fake reviews, ratings or numbers, ever. Anything we quote is real and shared with permission.
  • Car trackers are only for your own vehicle, or with the owner's consent.
  • Trade+ is a learning tool, not financial advice.
  • Sales calls and offers to customers need their permission, and people can always say stop.

The companies that help run Icon

Supabase · accounts and databaseNetlify · websiteStripe · paymentsAnthropic · AI answersOpenAI · live voiceTwilio · calls and texts

The full list, what each one does and where data goes is in our Privacy Policy.

Something wrong?

  • A problem or a complaint: email icon.adminteam@gmail.com with "Complaint" in the subject. We reply within 5 working days.
  • Found a security problem? Email us with "Security" in the subject. Please give us a chance to fix it before telling anyone else. Thank you.
  • Your data: you can also complain to the Information Commissioner's Office at ico.org.uk.

Home · Terms · Privacy Policy · Last updated 2 November 2026